1. What we collect

• Account: your name, email address and mobile number.
• Your property: villa name, address or location, number of AC units, and any photos and descriptions you send with a request.
• Service records: requests, visits, quotes, parts replaced, warranties, ratings, and inspection reports.
• Payments: amounts, dates and status. Card payments are handled by our payment provider, Ziina. Darek never sees or stores your card number.
• Messages: what you write to us in the in-app chat or on WhatsApp.
• Notifications: a device token if you turn on notifications.
• Website: if you accept cookies, the Meta and TikTok pixels record page visits and taps on our buttons. If you decline, they do not run.

We only ask for what we need to run the service. We do not collect Emirates ID details, and we do not knowingly collect data about children.

2. Why we use it

• To create your account and sign you in.
• To schedule and carry out visits, send a technician, and keep your visit and warranty history.
• To send quotes, take payments and keep the records the law requires.
• To answer you on chat and WhatsApp. Our WhatsApp assistant uses an AI service to help draft replies; a Darek team member can see and take over any conversation.
• To send you notifications about your requests and visits.
• To measure our ads, only if you accepted cookies on the website.

3. Who we share it with

• The Darek technician assigned to your job: your name, phone number, address and the job details, so they can do the visit.
• Service providers that run the app for us: hosting and database (Supabase), payments (Ziina), the AI service behind our WhatsApp assistant, and Meta and TikTok for ad measurement if you accepted cookies. Some of these providers store data outside the UAE; we use them only with appropriate safeguards.
• Authorities: when UAE law requires it.

We do not sell your personal data.

4. How long we keep it

We keep your data while your account is open. When you delete your account, we delete your account, villas, requests, photos and messages within 30 days. We keep payment and invoice records for as long as UAE law requires.

5. Your rights

• See the personal data we hold about you and get a copy.
• Correct anything that is wrong. You can edit your name and phone in the app.
• Delete your account: in the app, go to Profile and tap "Delete my account", or message us.
• Withdraw consent, for example to cookies, at any time.

To use any of these rights, contact us through the in-app chat or on WhatsApp. We reply within 30 days.

6. Security

Your data travels over encrypted connections, and access is limited by account so each customer can see only their own records. Staff access is limited to what each role needs.

7. Changes

If we change this policy in a way that matters, we will tell you in the app before the change takes effect.

8. Contact

DAREK DIGITAL PLATFORM L.L.C.S.P, Sharjah, United Arab Emirates. In-app chat or WhatsApp.